Posted: Wed Feb 22, 2012 12:25 pm Post subject: satisfaction plunged in the fourth quarter
satisfaction plunged in the fourth quarter
customer satisfaction plunged in the fourth quarter, a reflection of consumer of Babylon 5 Seasons 1-5 anger over rising prices and changes to its subscription plans, according to a survey.Satisfaction with Netflix, the online and mail-order video service, slid 14 percent to 74 from a year earlier on a scale of 0 to 100, according to the American Consumer Satisfaction Index. That was below the 76.1 rating of all retailers and one of the biggest drops in more than 16 years of tracking, Ann Arbor, Michigan-based ASCI LLC said in a statement.Netflix angered customers who loves batman the complete animated series in July with a 60 percent increase in prices for users who both stream videos and get DVDs by mail. The company in September tried to rebrand the mail- order business Qwikster and force some customers to set up separate accounts, before giving up. Last week, Netflix took steps to encourage sign-ups to its DVD such as Beauty and The Beast DVD mail-order business.
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